FAQs
Hi, if you have any questions not answered in the FAQ, please email us at
contact@blanxer.com
Blanxer is an easy to use platform to run, manage and grow your business online. You can create your online store, add products, manage inventory, accept online payments, and do much more. It’s the simple and fastest way to take your business to next level.
At Blanxer, we are committed to ensuring the security and privacy of user data, regardless of where our customers are located. We follow best practices in information security and comply with all applicable laws and regulations. Our servers are hosted in secure data centers with multiple layers of physical and logical security controls. We also implement robust access controls, monitoring, and auditing mechanisms to protect against unauthorized access or data breaches.
Blanxer app is free to use. To use Blanxer web and get access to premium features, you can choose a pricing plan that suits your business needs.
No, we do not charge any commission for selling your products through a website made with Blanxer.
No, you don't have to register your business to build a website with Blanxer, but you will have to be registered to use online payment gateways.
Yes, you can choose to upgrade your Blanxer plan by going to the Account details section in Blanxer. You can upgrade your existing plan to the Premium or Platinum for the desired duration.
You can also reach out to us on support@blanxer.com if you need any help with this.
You can also reach out to us on support@blanxer.com if you need any help with this.
Yes, you can connect your domain name with Blanxer. If you don’t have a custom domain yet, You can purchase premium domain names by paying additional fees seamlessly connect it with your store.
Yes, you can accept online payments from your customers with Blanxer Pay. Blanxer also allows you to integrate with other payment providers.
With Blanxer Pay, you can start accepting online payments in seconds. We offer multiple payment methods for your customers, such as Fonepay, eSewa, and CyberSource. After your customers make a payment, we receive it and settle with you within 24 hours.
If you use Blanxer Pay to receive payments from customers, there will be a 3% flat payment service fee charged by Blanxer. The remaining amount received will be deposited into your bank account.
Yes, you can use your own key and receive payments directly to your company bank account. If you want to use your own merchant key, simply add it in the payment method field during the setup process.
Yes, you can invite and share access with your staff on Blanxer.our store stand out.
Your premium version will be reverted to the free version, and all the changes you made while using the premium version will be saved. Therefore, when you pay to upgrade again, you will be able to resume the premium version from where you left off.
When a customer orders a product from your website, they will receive a confirmation text message containing a tracking link. The link will allow them to track their order status and find out whether their product has been dispatched or not.
To cancel your Blanxer account, please contact us at support@blanxer.com. We'll be happy to assist you with cancelling your account and any other questions or concerns you may have.
Refunds for Blanxer subscriptions are handled on a case-by-case basis. If you are unhappy with your Blanxer subscription and would like to request a refund, please contact us at support@blanxer.com and we'll do our best to assist you.