The Government of Nepal enacted the Electronic Commerce (E-Commerce) Act, 2081 to regulate the rapidly growing online business sector. This law establishes clear rights and responsibilities for online buyers and sellers, protects consumer data, ensures transparency, and prevents unfair business practices.

As an intermediary e-commerce platform, Blanxer is committed to helping its users (online sellers) meet all the legal and technical requirements of this new Act.

This guideline helps Blanxer users:

Understand their legal obligations under the E-Commerce Act, 2081
Properly configure their Blanxer-powered website to meet compliance standards
Register their business on Nepal's official E-Commerce Portal

Nav & Footer Compliances

✓ Display clear business information in the footer
✓ Add clear logo or Company Name in the Header
✓ Link key legal and policy pages (Terms of Service, Privacy Policy, Return & Refund, Delivery Policy)
✓ Link all active social media accounts
✓ Customize the footer properly using the Blanxer dashboard

Footer Items (Mandatory)

Label on Website	Description / Example
Registered Business Name	E.g., Blanxer Technology Pvt. Ltd.
Company Address	E.g., Ward - 1, Lokanthali, Kathmandu, Nepal
Registration Number	Registration No.: 123456/078/79 (Company Registrar)
PAN/VAT Number	PAN No.: 602345678
Designated Complaint Officer	Name: Anusha Karki, Phone: 9801234567, Email: [email protected]
Branches/Outlets Info	Main Office: Kathmandu
Contact Details	Email: [email protected]
E-commerce Portal Listing No.	DOC Listing No: ECOM-2081-01234
Special Permits (if any)	Licensed to sell cosmetics by Department of XYZ (Only if applicable)

Footer Example:

Blanxer Technology Pvt. Ltd. | PAN No.: 602345678 | Registration No.: 123456/078/79

Main Office: Ward 32, Pepsicola, Kathmandu | Email: [email protected] | Phone: 9801234567

Complaint Officer: Anusha Karki | Phone: 9801234567 | Email: [email protected]

Listed on: Department of Commerce, Supplies and Consumer Protection Portal ECOM-2081-01234

Legal & Policy Pages (Must Be Linked from Footer)

Create the following pages on your website. These pages are important to fulfill your obligations under the Act.

1. Terms and Conditions (Terms of Service)

Terms and Conditions – Your Business Pvt. Ltd.

Welcome to our online store operated by Your Business Pvt. Ltd. (PAN: 602345678, Registration No: 123456/078/79). By using this website, you agree to the following terms:

All product prices are inclusive of applicable taxes.
Orders are processed within 24–48 hours and delivered as per the delivery policy.
You may cancel your order before it is dispatched.
All returns must be done within 7 days of delivery as per our return policy.
Warranty and guarantees are honored as per the product details mentioned.
Misuse, misrepresentation, or reselling of our products is prohibited.

2. Privacy Policy

Your privacy is important to us. This policy explains how we collect and use your data:

We collect your name, email, address, phone number to process orders.
Your data will never be sold or misused.
We use secure payment gateways and encrypted platforms.
You can request us to delete your data at any time.
Cookies are used for improving user experience.

3. Return & Refund Policy

Return and Refund Policy – Your Business Pvt. Ltd.

We aim to ensure your satisfaction. Our policy:

If the product is faulty or not as described, you may request an exchange within 7 days of delivery.
If dissatisfied, we offer a full refund if claimed within 7 days of purchase.
Refunds are processed within 3–5 business days after return verification.
To initiate a return, contact [email protected] or call 9812345678.

4. Delivery Policy

Delivery Policy – Your Business Pvt. Ltd.

We deliver across Nepal. Our timeline:

Inside Kathmandu Valley: 1–2 business days
Outside Valley (major cities): 2–5 business days
Delivery delays may occur during strikes, holidays, or unforeseen circumstances.
Shipping charges may apply depending on the order value and delivery location.

How to Add These Pages to Your Footer in Blanxer?

Create all four policy pages: Blanxer dashboard → Pages → Add Page
Go to: Dashboard → Appearance → Components → Footer → Customized Footer
Add links to these pages in the "Legals" section of the footer

Link Your Social Media Pages

To build credibility and transparency, you must link your active social accounts (as per E-Commerce Act): Facebook, Instagram, YouTube, WhatsApp

You can do this from: Appearance → Components → Footer → Customized Footer → Add links in the "Socials" section

For WhatsApp, use this format: https://wa.me/+977980123456

Product Page Compliance

To protect consumers and ensure transparency, sellers must display detailed and accurate product information on every product listing.

What You MUST Display on Each Product Page

Field	Example
Product Name	"Hydrating Vitamin C Serum 30ml"
Final Price (incl. tax)	Display price with all applicable taxes included
Extra Charges (if any)	"Delivery Charge: NPR 100" or "Free Delivery"
Product Image	Clear photo showing actual product (front & back)
Description / Composition	What is it, what does it do, what's it made of
Weight / Volume	"Net Weight: 30ml" or "Pack Size: 100g"
Delivery Time Estimate	"Delivered in 1–3 business days"
Payment Method	COD, QR, Wallet, etc.
Return Policy	"Return within 7 days if damaged or incorrect"
Warranty/Guarantee	"6-month replacement guarantee"
Precaution/Usage Info	Especially for health, skincare, electricals
Country of Origin	"Made in Korea / China"
Manufacturer / Seller Info	Your Business Pvt. Ltd.
Manufacture & Expiry Date	Mandatory for perishable items, cosmetics
Order Cancellation Policy	Mention if cancellation is allowed before shipping
Ratings/Reviews Section	Allow user-generated feedback

Example Layout (Simplified for UI reference)

Hydrating Vitamin C Serum – 30ml

Price: NPR 1,299 (incl. VAT)

Delivery: 1–3 business days | Free Delivery

Return within 7 days

Made in Korea | MFG: 2025/01 | EXP: 2027/01

Sold by: Your Business Pvt. Ltd.

Description: Lightweight, non-sticky serum for brightening & hydration.

Precaution: Patch test recommended before full application.

Reviews: ★★★★☆

How Blanxer Users Can Add These in the Dashboard

Go to: Products → Edit General Information → Product Description

Also add "How to use the Product" below the description. Optional: Add a disclaimer like "Note: Always do a patch test before use. For external use only."

E-Commerce Portal Registration (doc.gov.np)

Note: All existing online businesses must complete this registration by Shrawan 2, 2081 to remain compliant.

Visit the Official Portal

Go to: https://doc.gov.np

Navigate to विद्युतीय व्यापार सूचीकरण

Create a User Account

Click SignUp "विद्युतिय ब्यापार(e-Commerce) फर्म सुचीकृत गर्न युजर र पासवर्डको लागि"
Fill up the information and 'Register'

Search for Your Company

Search for your company name using this PAN search link: https://ird.gov.np/pan-search

Once you find your company name, click the "Ecommerce Register" button and enter your company details.

Important Notes When Registering:

व्यवसाय गर्ने विद्युतिय प्लेटफर्म: Write "Blanxer"
Firm Renewal Document: Upload Ward renewal letter (if Ward registered) or OCR renewal certificate (if OCR registered)

DO's & DON'Ts for Online Sellers

Essential ethical, legal, and business best practices for running a trusted and complaint-free online store in Nepal.

WHAT TO DO

Be Transparent About Pricing — Always show the final price incl. VAT/taxes and any delivery fees clearly

Provide Accurate Product Info — Use real images, clear descriptions, and correct specs

Honor Return, Refund & Warranty Policies — Build trust by following through on guarantees

Respond Promptly to Customer Complaints — You're legally required to designate a grievance officer and resolve issues

Update Out-of-Stock or Discontinued Products — Don't list unavailable products for sale

Mention Delivery Timeframes Honestly — Delay? Inform the customer proactively

Keep Digital Records of Orders & Payments — Required for audits, refunds, and tax filing

Display PAN/VAT/Registration Info — Legally required to verify legitimacy

Use Real Product Reviews — Allow honest feedback to build trust

Respect Customer Privacy — Never share or misuse user data

Regularly Update Policies — Adapt your T&C and refund terms if business evolves

WHAT NOT TO DO

Don't Post Fake Reviews or Ratings — It's illegal and misleading — punishable under the Act

Don't Hide Extra Charges — Customers must know all charges before Order

Don't Misrepresent Products — Fake images, wrong specs, or fake guarantees can lead to penalties

Don't Delay Orders Without Notice — Unjustified delays hurt your store's reputation

Don't Refuse Returns Without Reason — You must allow returns for defective or incorrect items

Don't Sell Prohibited Items Without Approval — Items like medicines, alcohol need special permits

Don't Avoid Customer Complaints — Ignoring them is a violation

Don't Use Another Business's Registration/PAN — It must match your business entity name

Don't Sell Expired or Near-Expiry Goods — Especially in food, cosmetics, and supplements

Don't Publish Without Consent — Especially customer testimonials, private messages

Penalties for Violations Under the E-Commerce Act

Fines up to Rs. 5,00,000
Temporary or permanent ban from selling online
Legal action from the Department of Commerce or Consumer Protection

Final Notes for Blanxer Users

All existing online businesses must be listed on the DOC portal by Shrawan 2, 2081 to avoid penalties or disruptions.
Once your listing is approved, you'll receive an E-Commerce Portal Listing Number. Display this number in your website footer.
You only need to register once per business, even if you operate multiple websites.
Blanxer will soon provide assisted registration or a demo session if you're unsure.
Make sure all your legal documents are valid and consistent with your business name.
Focus on long-term brand trust, not just one-time sales.
Keep proper digital and tax records.
Make your website look legit and local — proper logo, footer, header, terms.
Treat every return, complaint, and feedback as a chance to improve.

Need help with compliance? Contact the Blanxer team for guidance.

Open Blanxer Dashboard Visit DOC Portal

Blanxer User Compliance Guideline Under Nepal's E-Commerce Act, 2081